If a monthly payment does not go through, every dashboard page shows a notice: your last payment did not go through, update your card. Your plan stays on while you fix it. Open Billing, press Update card, enter the new card. Once it is saved the overdue payment is taken straight away and Billing updates within a minute.
If the payment is not fixed and the plan ends, or if you cancelled and the period has run out, the account is lapsed. The dashboard shows that actions are paused. You can still open every quote, enquiry and price list item, but you cannot send a quote, add an enquiry or schedule follow-ups. The website enquiry form, if you had one, stops accepting posts.
Billing offers two ways forward. Subscribe again: a button for Starter and one for Crew, each going to checkout. Or use the free plan: the same consent sentence and unticked box as a Free sign-up. Tick it and press Continue on the free plan, and the account is back on Free with its limits from that moment.
Your data is not deleted while the account is lapsed. Nothing is charged until you choose a paid plan again.
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