Terms
The agreement
These terms are between you, the business that opens a Quote Desk account, and the Talk of the Trade team, an Australian sole trader (ABN provided on request). Opening an account means you accept them.
What Quote Desk is
Software for building and sending quotes, receiving enquiries, and recording whether a customer accepted or declined. It does not invoice, take payments from your customers, schedule work or provide legal advice. Whether an accepted quote forms a contract between you and your customer depends on your terms and the law where you work.
Plans and payment
Free, Starter ($39 a month) and Crew ($99 a month), in Australian dollars. We are not registered for GST and none is charged. Paid plans are billed monthly by card through Stripe. You can cancel from Billing at any time; the plan runs to the end of the period paid for and then stops. No refunds are given for a part month, except where Australian Consumer Law requires one.
If a payment fails, your plan stays on while we retry and you update your card. If it is not fixed, your account is paused: you can read your data but cannot send quotes until you choose a plan or move to Free.
The Free plan
Free is provided in return for the marketing consent shown at sign-up. If you withdraw that consent, the Free plan runs to the end of the current month, Melbourne time, and then ends unless you move to a paid plan or give the consent again from your Account page. Your data is not deleted while the account exists.
Limits
Each plan has monthly limits on quotes sent and enquiries received, shown on the pricing page and in your dashboard. When a limit is reached the action is refused, nothing is charged, and the count resets on the first of the month, Melbourne time.
Your responsibilities
You are responsible for the content of your quotes and notes, the accuracy of your prices, your compliance with the law in your trade and state, and the way you use your customers' details. You must only forward or enter enquiries from people who have asked you for a price. The acceptable use page sets out what is not allowed.
Our responsibilities
We will run the service with reasonable care, keep daily backups, and reply to support emails within one business day, Melbourne time. We do not promise that the service will never be interrupted. Where the law allows, our liability is limited to the fees you paid in the three months before the problem.
Australian Consumer Law
Nothing in these terms limits any right you have under the Australian Consumer Law or any other law that cannot be excluded.
Ending the agreement
You can close your account at any time by emailing us. We can close an account that breaks these terms or the acceptable use page, with notice where practical. On closing, your data is deleted unless the law requires otherwise.
Changes
We may change these terms. If a change matters, we will email the address on your account before it takes effect.
Law
These terms are governed by the laws of Victoria, Australia.